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Also, you need to evaluate the Management of this facility. Our waitress was great but because of the one who said her name was Andrea when I asked her and because of her rudeness and nasty looks we will NEVER go back.A dirty restaurant coupled with revenue being turned away does not bode well for the franchise owner or the Friendly’s name. Also, it is a shame there is not a number to call to report things like this.This purchase started a period of 30 years where the chain was bought and sold several times, while trading publicly on the NASDAQ.
We were sat a table near the restrooms and the smell was so unbearable, we immediately got up and left. The construction going on at the hotel behind it has made this location go down hill fast.
In 1940 a second Friendly’s opened in West Springfield which included an expanded food menu.
In 1979 Friendly’s was sold to Hershey Foods Corporation when the Blake brothers retired.
They finally cleaned the table and shortly after the manager(Crystal) informed me that I should not seat myself and it would be a big delay on me receiving my food! We then requested napkins and finished the job ourselves.
After 20 minutes we are still waiting with the restaurant less than 1/2 full! When the high chair came, it had enough food stuck to it to construct one large meal accompanied by dirt, dust, and filth.