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If you are sure to be able to fix this problem, we can send you a replacement of one or more components or accessories.
However, you should not damage this item during the whole process.
If the tablet appears to be faulty after one month but within one year after its delivery date and the problem is caused by its manufacturing process, you are eligible for receiving a free repair of this product.
Please send us some photos or a video of the issue.
If you do not want to pay the high return shipping fees, you can find a tablet repair shop in your country.
Please enquire about the estimated repair fees and inform us about this value before actually starting to repair the product.
Business days do not include Saturday/Sunday and any public holidays.
Note: you will be responsible for paying all the customs charges and import duties occurred when returning the product.
We will deduct the taxes we had to pay from the refund amount.
* Expedited shipping can not be used for PO Box addresses In addition, the transit time depends on where you're located and where your package comes from. Tablets are covered by a one-year warranty, while their accessories like cables and chargers are covered by a three-months one.
If you want to know more information, please contact the customer service. If the tablet is defective within one year from its delivery date, you can return it for a free repair.